Returns Policy:

Damaged Items 

If your order arrives damaged, please email us at lilianaramirez.bienestar@gmail.com within 7 days with clear photos. We will do our best to make it right. To be eligible, your return must be in new, unused condition and in its original packaging. We cannot accept returns for open items, used items, or anything not in re-sellable condition.

Wrong Items 

If you receive the wrong item, please email us with a photo of the incorrect item. Please do not open or use the item, as we cannot accept returns or exchanges for open products.

IMPORTANT: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Preorders & Backorders 

If your order includes a preorder item, we will ship everything together once that item is ready. Backordered items may delay your full shipment.

IMPORTANT: Please note that true colors may vary from the colors display online. Despite our best efforts to provide a universal color display, colors may not be exact.

Shipping Delays 

Weather, customs, and postal service issues can cause delays, especially during holidays. Thank you for your patience!

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lilianaramirez.bienestar@gmail.com.

How to Return 

To start a return, please contact us at lilianaramirez.bienestar@gmail.com to receive our return shipping address and instructions. We do not accept unsolicited returns. Please note:

• Customers are responsible for return shipping costs.

 • A 3% restocking fee is deducted from refunds to cover credit card processing fees.

 • Refunds do not include original shipping costs.

• We recommend using a trackable and insured shipping method, as we are not responsible for lost or damaged returns.

 Damaged or Defective Items

 If your item arrives damaged or defective, please contact us within 7 days of delivery with clear photos of the issue. We will work with you to replace the item or offer a store credit.

Non-Refundable Items 

Please note that original shipping fees and payment processing fees are non-refundable. 

Need Help? 

If you have any questions, just let us know. We are always happy to help and want to make sure you are happy. Contact us at email lilianaramirez.bienestar@gmail.com